Privacy Policy

Welcome to Emami Frank Ross (hereinafter referred to as “Frank Ross” or “we”). This website is owned and operated by Frank Ross Health Limited, whose registered office is in Kolkata, India.

The following are the Terms and Conditions, read together with the Privacy Policy, that govern your purchase and use of the products and services (“Products”) from Frank Ross, and constitute a legally binding agreement, between you (“the Customer”, the “User” or “the Caregiver”) and Frank Ross, a fully licensed Pharmacy.

By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to Frank Ross, you are deemed to have agreed to all the following Terms and Conditions of sale/ service. So, before you use this website, please read these Terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this website.

Creating an Account

To use certain features of the website (e.g., ordering Products, posting rating/reviews, receiving Frank Ross e-newsletters), you must set up an account with Frank Ross (“Frank Ross Account”) and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, Frank Ross account password, mobile phone number and billing/shipping address. All of your registration information is protected by our Privacy Policy.
You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.
Your Frank Ross Account username and password are personal to you. You will not transfer your account and will be responsible for the activities associated with the account.
Frank Ross will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorised use of your Frank Ross account, you shall immediately notify Frank Ross.
It is your responsibility to keep your email address up-to-date on your account setup at Frank Ross so that we can communicate with you electronically.

Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer to our Privacy Policy, which also governs your visit to Frank Ross.
We understand that the privacy of the information you provide is of primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies.

Security Policy

All your transactions are fully secure when you place an order online at Frank Ross. Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.

Customer eligibility

Our Customers or Users must be over 18 years of age and registered with us. Frank Ross is not intended for children under the age of 18. We will not knowingly collect information from Frank Ross visitors in this age group.

Price and Payment

All our product prices mentioned in the website include all applicable statutory taxes.
We make every effort to make sure that the pricing and availability of Products on our website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for such errors and we reserve the right to cancel the sale.
We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.
Currently Frank Ross allows the customer to pay through Cash on delivery. Customers can use their credit/debit cards at the time of delivery.

Use of Information on the website

The information provided on the website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.
The information on this website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.
Frank Ross does not endorse any views or opinions that may be included in the website content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and Frank Ross.

Disclaimer of Warranties and Limitation of Liability

All information, Products and services included on or otherwise made available to you through this website are provided by Frank Ross on an “as is” and “as available” basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this website is at your sole risk.
Frank Ross assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing the website.
Frank Ross has exerted reasonable efforts to ensure that all information published on the website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the website at our sole discretion.
Frank Ross cannot guarantee the adequacy, currency or completeness of the website content. Frank Ross does not warrant or endorse the effectiveness, quality or safety of the Products available on its website.
We disclaim responsibility for any harm to customers resulting from any instructions or Products referred to in the website. Frank Ross is not associated with any manufacturer of medicines or other products on the website. We do not warrant that the website, or its content will meet your requirements.
Please note that while Frank Ross has made every effort to accurately display the colours of products on its website, the actual colour you see will depend on your monitor. We cannot guarantee that your monitor’s display of any colour will be the same as the colour of the Products delivered to you.
We may let you view our information and communicate with us through the Social Media services such as Facebook, Instagram and Twitter. Frank Ross explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.
Frank Ross accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Frank Ross Users.
Frank Ross reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.

Website Availability

We take all reasonable care to ensure the availability of the Frank Ross website 24 hours every day, 365 days per year. However, the website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. Frank Ross does not warrant uninterrupted access to this website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our website.