Frank Ross Pharmacy went into business in 1906 when it commissioned its first pharmacy outlet in British-era Calcutta.
Frank Ross Pharmacy (now part of the Emami Group) manages 180 stores across four states in India. The pharmaceutical chain also services the health and pharmaceutical needs of over 80 corporate clients, reputed hospitals, nursing homes and NGOs through the delivery of quality healthcare products and services- affordably and efficiently.
Frank Ross Pharmacy has become the face of modern Indian pharmacy retail, simultaneously carrying the legacy of century old trust. Bringing the power of information technology, international practices and refreshing innovation to the serious business of pharmacy retailing. Servicing more than 10 lac customers. Operating across 180 locations. Growing at a rate of 15 times the industry average.
Over the century, Frank Ross Pharmacy has become synonymous with the dependable delivery of pharmaceutical and healthcare products.
In 2001, Frank Ross Pharmacy was incorporated into Emami Group, stewarded by the visionary Joint Chairmen Mr. R.S. Agarwal and Mr. R.S. Goenka.
Despite losses in the initial years, the Emami management had critically recognised what it would take to succeed. In a competitive business where there was virtually no concept of customer service, the company instilled a refreshingly new way of doing business. Inevitably, the one was to evolve transactions in to relationships with customers. While most legacy pharmacy stores persisted with issuing receipts on the back of envelopes, Frank Ross became one of the first retail pharmacy chains in India to computerise all transactions and earned customers trust. While most standalone pharmacy stores downed their shutters each afternoon for their siesta, Frank Ross stayed open for customers from 8 am till 10 pm to ensure uninterrupted customer service. This brought a change into Indian Pharmacy Retail.
Frank Ross also introduced:
Free home delivery within a 2 kilometre radius
Started issuing monthly medicine reminders to patients suffering from chronic ailments
Conducted free health camps
Innovated the use of privilege and membership cards leading to discounts
widened the product range
Initiated a professional complaints/grievances redressal system.
Strengthened customer conveniences (air-conditioners and seating for the aged)
Automated expiry alerts to churn inventory, strengthened stocks control so that it was possible to know what inventory lay in which store
Entered into corporate relationships with the Tata Group, SAIL, CESC, Exide, Air India, HSBC, YES Bank, Hindalco, Balmer Lawrie and SBI, among others
Gradually, a whisper gained currency: go to Frank Ross if you want all your requirements at one go, if you want an assurance of genuine products, if you want a friendly experience and if you desire a complete peace of mind.
Frank Ross Pharmacy robes portfolio of Private Label Products spanning form Prescription Medicine to OTC Products to Personal Care Products, Medical Aids & Devices, Hospital Consumables, Wellness to Nutraceuticals products.
The Rosscare brand of Emami Frank Ross Limited stands for Quality, Innovation & Affordability. Manufactured by best of 3 P Manufacturers in the country. Rosscare products have been proven to be very successful and being preferred by customers for its efficacies, effectiveness, and quality.